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Dr. Ravi Chatterjee

Assistant Professor

Ph.D/Marketing – Barkatullah University


Ext: 175


Dr. Ravi Chatterjee is a seasoned professional with more than 14 years of industry and academic work experience. Presently he is spearheading as Assistant Professor in Marketing with IMT Business School, Dubai. He is abreast with knowledge in the field of Marketing, Entrepreneurship, HRM and Career counselling. He is a passionate teacher and a great motivator. He holds a doctorate degree in Management and has done his MBA from Army Institute of Management Kolkata. Dr. Ravi is the Director of International Research Symposium in Service Management (IRSSM) and the Co-chair of IRSSM India Chapter. He also has won various prestigious international awards sponsored by Journal of Service Management and Emerald Literati Network. He has multiple research publications in top level journals like Australasian Marketing Journal, Journal of Strategic Marketing, Asia Pacific Journal of Marketing and Logistics, International Journal of Emerging Markets and others.

Research & Publications
  1. Mishra, S., Malhotra, G., Chatterjee R., & Waheed, A. K. (2022). Ecological Consciousness and Sustainable Purchase Behavior: The Mediating Role of Psychological Ownership. Asia Pacific Journal of Marketing and Logistics. (ABDC – A; CABS UK) (Scopus) (Web of Science) (ABS 1)
  2. Mishra, S., Malhotra, G., Chatterjee R., & Shukla, Y. (2022). Millennials’ Self-Identity and Intention to Purchase Sustainable Products. Australasian Marketing Journal (AMJ), 18393349221075026.  (ABDC – A) (Scopus) (ABS 1)
  3. Malhotra, G., Mishra, S., Shukla, Y., & Chatterjee, R. (2022). Do Nostalgic Intensity and Psychological Ownership Trigger Tourists’ Behaviour in Crisis?. TourismAnalysis: An Interdisciplinary Journal. (ABDC – A) (Scopus) (ABS 2) 
  4. Mishra, S., Saxena, G., & Chatterjee R. (2022). Battle between Psychological Ownership and Consumer Animosity to influence Consumers’ Buying behaviour: A moderated mediation model. Asia Pacific Journal of Marketing and Logistics. (ABDC – A) (Scopus) (Web of Science) (ABS 1)
  5. Sarma, B., Shampy, K., & Chatterjee, R. (2022). Linking the intrinsic and environmental constraints with PwD tourists’ behavioral intentions toward a travel destination: Mediating role of learned helplessness. Journal of Tourism Futures, 1-15. (ABDC – C) 
  6. Malhotra, G., Mishra, S., Chatterjee R., & Shukla, Y. (2021). Consumer Retention Through Phygital Experience in Omnichannel Retailing: Role of Consumer Empowerment and Satisfaction. Journal of Strategic Marketing, 1-18. (ABDC -A) (Scopus) (ABS 2)
  7. Mishra, S., Malhotra, G., Chatterjee, R., & Shukla, Y. (2021). Impact of Self-expressiveness and Environmental Commitment on Sustainable Consumption Behavior: The Moderating Role of Fashion Consciousness. Journal of Strategic Marketing, 1-23. (ABDC -A) (Scopus) (ABS 2)
  8. Sarmah, B., Shukla, Y., Chatterjee, R., & Kamboj, S. (2021), “Customer participation in service innovation using SNS smartphone apps: an investigation of the Indian hotel service industry”, International Journal of Emerging Markets, Vol. ahead-of-print No. ahead-of-print. (ABDC -B) (Scopus) (Web of Science) (ABS 1)
  9. Patel, V., Das, K., Chatterjee, R., & Shukla, Y. (2020). Does the interface quality of mobile shopping apps affect purchase intention? An empirical study. Australasian Marketing Journal (AMJ)28(4), 300-309. (ABDC -A) (Scopus) (ABS 1)
  10. Chatterjee, R., & Shukla, Y. S. (2020). Examining the role of culture, retail environment, and emotions in determining festival shopping engagement: an emerging market perspective. International Journal of Indian Culture and Business Management20 (3), 385-408. (Emerging Sources Citation Index) (ABS 1)
  11. Verma, S., Chatterjee, R., & Sen, S. (2017, Feb). Decoding the mantra of succession planning for the unorganised retail stores in central India. Indian Journal of Marketing, 47 (2), 66-77. (Scopus-2019)
Teaching / Research Interest
  • Sustainable tourism
  • Sustainable consumption behaviour
  • Minimalism
  • Service Innovation
  • Digital Marketing
Conferences / Seminars
  • Saxena, G., Chatterjee, R., Thirugnanasambantham, K. (2021) “Brand Verdict in Non-Profit Social Service Organizations: The Effects of Brand Evidence, Brand Satisfaction and Behavioral Intention”, Paper presented at IRSSM India 2021 symposium.
  • Kamboj, S., Chatterjee, R., Gadhavi, D., Arora, V. (2020) “Service innovation and value creation in a virtual community: Role of self-construal and customer engagement”, Paper presented at the International Research Symposium in Service Management, India Chapter.
  • Shukla, Y., Chatterjee, R., Banerji, D. (2019) “Using a Discrete Choice Experiment (DCE) to Overcome Response Bias”. Paper presented at the 10th International Research Symposium in Service Management, IRSSM-10 2019, at Murdoch University, Dubai.
  • Shukla, Y., Chatterjee, R., Bhat, M. (2018). “Guests are welcome: Studying travellers’ happiness feelings from homestays”. Paper presented at the 9th International Research Symposium in Service Management, IRSSM-9 2018, at the University of Ljubljana, Faculty of Economics, Ljubljana, Slovenia.
  • Chatterjee, R. and Shukla, Y. (2017), “Social Transformation of Bottom of Pyramid Community in Service Ecosystem”, Paper presented at the 8th International Research Symposium in Service Management, IRSSM-8 2017, at School of Business, Yonsei University, Seoul, South Korea.
  • Chatterjee, R. and Shukla, Y. (2016), “Examining the role of culture and emotions in determining festival shopping engagement and retail services preferences: An emerging market perspective”, Paper presented at the 7th International Research Symposium in Service Management, IRSSM-7 2016, at Mahidol University International College, Nakhon Pathom, Thailand.
  • Chatterjee, R., Shukla, Y. and Pandey, M. (2014), “Investigating the role of store and product attributes on fashion retail store preference”, Paper presented at the International Marketing Conference, MARCON 2014 of Indian Institute of Management Calcutta (IIMC), Re-thinking Marketing.
  • Chatterjee, R. and Yadav M. (2013), “Consumer shopping behaviour in organized and semi-organized retail stores in Madhya Pradesh”, Paper presented at the Doctoral Conference, Anvesh 2013 of Institute of Management, Nirma University Ahmedabad.
Other Responsibility
  • Member research committee
  • Member Library Committee